Who can work with USHA Mercantile? We are strictly a Business-to-Business (B2B) manufacturing company. If you are a verifiable business entity then you are welcome to make an account and connect to our services. We are not open directly to the public or end consumer for manufacturing services. If you have specific questions please feel free to visit the Contact page on our website.

Where is USHA Mercantile Located? Our manufacturing facilities are in the Haranya region, India. The business operations are located in Atlanta, NYC, and San Francisco USA

How can my business place orders with USHA Mercantile?: The majority of our partners send orders to us directly using an API connection between their ordering platform and our services. We have also partnered with Orderdesk which is a very reliable and trustworthy web based dashboard that can connect your ecommerce platform to our API services. Also, you can find our products on the personalization platform Anywhere POD that has the ability to place your artwork and designs onto our catalog of products. 

How are your products made? USHA Mercantile uses many different manufacturing processes to create our products. For MTO services, at the beginning of the process we are digitally printing onto various textiles or using pre-dyed solid color fabrics. After printing we utilize both machine and hand cutting of the fabrics. After the fabrics have been cut and other components are arranged, they are sewn professionally and finished by hand. After manufacturing, products are then moved to our shipping area of the factory where they are packaged and labeled with your customer address, and then picked for shipping. 

Where can I find detailed information about your products? USHA Mercantile has a comprehensive product Style Guide that goes into great detail about our products including the material composition, measurements and descriptions. Use this link to view the MTO product style guide or the link in the top navigation of this web page. 

What Kinds of Materials and Fabrics do you use to manufacture your products? USHA Mercantile has a main focus on natural fibers from sustainable resources and textiles that are made from recycled synthetic or natural fibers. We are committed to having the least amount of impact on the environment and keep that in mind when we are developing new products in our catalog.

How Long Do (MTO) Orders Take to be Made and Shipped?: From the time orders are accepted into our system, they will be delivered to your customers door in 7 to 10 Business Days. How this time frame is determined: Our Standard SLA (time) for MTO products is 5 Business Days or Less. FedEx International Priority shipping is 3 to 5 business days. MFG Time + Shipping Time = Delivery Time. Depending on the time of year and the factory workload, some orders may complete and ship faster than others. As a best practice, we recommend displaying on your website 7-10 Business Days and you will cover the majority of all orders that are placed. 

How Much does it Cost to Ship My Products?: All shipping costs are Flat Rate and shipments are made worldwide via FedEx International Priority. To view the flat rate shipping costs: Log into the customer dashboard, on the lower left hand side, you will see a navigation option called “Resources”, the current product and price list can be found there. Flat Rates are calculated per item. For example: If your order contains 2 placemat sets, the cost of shipping will be the Flat Rate x 2. USHA Mercantile offers products by the case pack with low MOQ’s that will have lower shipping cost when buying by the case or buying larger bulk orders. To contact sales about case pack orders or bulk orders, please use the form on the contact page of the website. 

How much do your products cost? In the customer dashboard there is a link to the current price sheet in the “Resources” section. USHA Mercantile product prices are only available to verifiable businesses that have approved accounts with our company. If you are not a partner of USHA Mercantile please use the form on the Contact page of our website and a member of our sales team will be more than happy to help.

How is billing handled and when am I charged for orders? From a technical standpoint: When orders are placed via the API or directly using the customer dashboard, each order is ‘pre-authorized’ for the total amount. If there are sufficient funds on your account the order will be manufactured. To avoid unnecessary service fees for you and our business we will charge your account One Time Per Day for All Orders that have Shipped on that day. 

Where can I find Shipment Tracking Information?: If you are connected via API, Orderdesk or Anywhere POD, your tracking information will be sent back automatically. Also, you can log into the customer dashboard and find your shipment tracking information in the order reporting section.

How do I contact Customer Service? Log in to the customer dashboard and there is a “Customer Service” option at the bottom left side. Complete that form and when you send it, it will open a support ticket on behalf of your company. Tickets go into a queue and our agents address them in the order they are received. We respond to customer support tickets within one business day or less. You will receive email updates when support tickets are opened, as the customer service agents are working on your issues. Simply respond back to those email tickets when necessary and we will diligently work towards resolving all issues in a timely manner.

How do I request refunds or orders to be re-made? According to our operating Terms and Conditions, there is an entire section dedicated to customer service instances, what the responsibilities are for you, for USHA Mercantile and for the postal carriers as well. Please familiarize yourself with these instances and requirements, and report all issues to customer service by logging into your customer dashboard and placing a support ticket. Click on this link to view our terms and conditions agreement that has the customer service policies

Where can I find my API Keys?: Log into the customer dashboard, and look in your settings (with the gear icon), you can generate an API key to use with your custom development, Orderdesk, or Anywhere POD for example